Effective Date: October 30, 2024
Highland Streaming (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you access and use our website and IPTV services (collectively, the “Services”). By using the Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you use our Services:
1.1 Personal Information
Personal information refers to data that can be used to identify you as an individual, including but not limited to:
- Name
- Email address
- Billing address
- Phone number
- Payment information (e.g., credit card details)
- Login credentials (username and password)
1.2 Non-Personal Information
Non-personal information refers to data that cannot directly identify you. This includes:
- IP address
- Device information (e.g., device type, browser type, operating system)
- Usage data (e.g., which pages you visit, features you use, the time and date of your visits)
- Geolocation data (if you choose to share your location)
2. How We Use Your Information
Highland Streaming uses the information we collect for the following purposes:
2.1 Service Provision
- To process your registration and manage your account
- To process payments and provide access to our IPTV content
- To communicate with you regarding your account, billing, and technical support
- To deliver personalized content recommendations and improve user experience
2.2 Business Operations
- To analyze and improve our Services, including troubleshooting, data analysis, and testing
- To develop new features and improve existing offerings
- To prevent fraud, unauthorized access, and security threats
2.3 Legal and Compliance
- To comply with applicable laws, regulations, and legal requests
- To enforce our Terms of Service and other agreements
3. How We Share Your Information
We may share your information in the following circumstances:
3.1 Third-Party Service Providers
We may share your personal information with third-party vendors who assist us in operating our Services, such as payment processors, customer support providers, and IT service providers. These parties are required to keep your information confidential and use it only for the purposes for which we disclose it to them.
3.2 Legal Requirements
We may disclose your personal information if required by law, court order, or other legal processes, or if we believe it is necessary to protect our rights, property, or the safety of our users or the public.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you if such a transfer occurs and becomes subject to a different privacy policy.
4. Data Security
We take data security seriously and implement appropriate physical, technical, and administrative measures to safeguard your personal information. These measures include encryption, secure servers, and restricted access to sensitive information. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.
5. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
6. Your Rights and Choices
You have certain rights concerning your personal information, including the right to:
6.1 Access and Correction
You can request access to your personal information or correct any inaccuracies by contacting us at the email provided below.
6.2 Deletion
You may request that we delete your personal information. Please note that certain legal obligations may require us to retain some information even after your request.
6.3 Opt-Out of Marketing Communications
You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. Please note that you may still receive important account-related messages, such as service notifications and billing information.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your interaction with our Services. This data helps us improve the functionality of our website and tailor content to your preferences. You can manage your cookie preferences through your browser settings, but disabling cookies may impact your user experience.
8. Third-Party Links
Our website may contain links to third-party websites that are not operated by Highland Streaming. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently gathered data from a child under 13, we will take steps to delete such information.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. If we make any significant changes, we will notify you by posting the updated policy on our website and updating the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us