Effective Date: October 30, 2024
At Highland Streaming, we are committed to delivering a high-quality IPTV service that meets your entertainment needs. However, we understand that situations may arise where you need to request a refund. This Refund Policy outlines the terms and conditions under which refunds will be provided for our IPTV services.
1. General Refund Policy
Highland Streaming operates a no-refund policy for subscription payments once the service has been activated. This is due to the nature of digital content and the immediate access you receive to our IPTV services. By subscribing to our service, you acknowledge and agree that all sales are final, and no refunds will be issued after the service has been activated.
2. Exceptions to the No-Refund Policy
While our standard policy is not to issue refunds, exceptions may be made in the following circumstances:
2.1 Service Not Delivered
If you have paid for a subscription but have not received access to the IPTV service due to a technical error or issue on our part, you may be eligible for a full refund. In such cases, you must contact our support team within 7 days of the payment date.
2.2 Double Payment
In cases where you have been accidentally charged twice for the same subscription, you may request a refund of the duplicate charge. Please contact us with proof of the double payment, and we will process the refund within 7 business days.
3. Refund Request Process
If you believe you are eligible for a refund under the exceptions outlined above, please follow the steps below:
3.1 Contact Customer Support
To initiate a refund request, please contact our customer support team at support@highlandstreaming.com with the following information:
- Your full name
- Your account email address
- A detailed explanation of the issue or reason for the refund request
- Proof of payment (e.g., receipt or transaction ID)
3.2 Refund Processing Time
Once we have received and reviewed your refund request, we will notify you of our decision within 5 business days. If your refund is approved, it will be processed, and the funds will be credited back to your original payment method within 7 to 10 business days, depending on your bank or payment provider.
4. Non-Refundable Situations
Highland Streaming will not provide refunds in the following situations:
- Change of Mind: If you simply decide that you no longer wish to use our service after it has been activated, no refund will be issued.
- Technical Issues Beyond Our Control: We are not responsible for internet connectivity issues, device compatibility problems, or other technical difficulties unrelated to our service.
- Partial Usage of Subscription: If you cancel your subscription partway through a billing cycle, no prorated refund will be provided for the unused portion of the subscription.
5. Cancellation Policy
If you wish to cancel your subscription, you can do so at any time by accessing your account settings on our website. Please note that canceling your subscription will stop any future payments, but no refunds will be issued for the current billing cycle. You will retain access to the service until the end of the billing period.
6. Trial Period and Refunds
If Highland Streaming offers a free trial or promotional offer, you may cancel your trial at any time before the trial period ends to avoid being charged. Once the trial period transitions into a paid subscription, the no-refund policy will apply.
7. Contact Us
If you have any questions or need further clarification regarding our Refund Policy, please reach out to our customer support team